Careers

Salesforce Product Analyst Apprenticeship - Dublin

Applicants must make their application on FIT.ie. It is imperative that applicants select the correct programme choice on the FIT application portal when completing the application and filling out their pertinent details. Applicants should choose the Course Location “Dublin”, Course Preference “Software Development” dropdown and input “Salesforce Product Analyst” in the “What area of IT are you particularly interested in” field.

Salesforce, the Customer Success Platform and the world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Product Analyst Apprenticeship

As an Apprentice in the Business Technology (BT) Flex team you will join experienced colleagues that work on a variety of interesting projects. You will rotate regularly to new tasks, depending on demand, which offers you a unique opportunity to gain experience across the full range of what Business Technology does, within the camaraderie of one team spanning our Dublin and Dallas offices.

Our ideal candidate is interested in designing solutions for our employees using Salesforce software products in innovative new ways to do their best work. Apprentices will play an important role in Agile teams by gathering requirements from end-users and communicating with engineers to deliver the right product features to meet these user needs.

During this experience, you’ll be part of a wide apprentice community; spanning across Dublin and London, and across a variety of business units and roles. You’ll also have access to a broader group of people that will support you throughout to develop both personally & professionally. The program will run in collaboration with Fast Track into Information Technology for two years and will provide you with the experience and knowledge to become a proficient software developer.

What are we looking for?

We are looking to hire individuals that have a demonstrable desire towards continuous learning, resilience to overcome an obstacle with a positive attitude and a passion for understanding technology.

Below are some of the skills we expect Product Analyst Apprentices to demonstrate:

● Proficient spoken and written communication skills. You enjoy explaining things to others.

● Receptive listening skills. Willing to ask questions to get to a full understanding of what end-users need and why.

● High attention to detail and ability to follow up diligently to get tasks completed.

● A self-starter, highly motivated, and able to shift directions quickly when priorities change.

● Willing to receive direction and guidance within a team environment, adopt and develop best practices and overcome obstacles with creative technical solutions.

● Excellent team player able to work with virtual and global cross-functional teams.

Salesforce Provisioning Analyst Apprenticeship - Dublin

Applicants must make their application on FIT.ie. It is imperative that applicants select the correct programme choice on the FIT application portal when completing the application and filling out their pertinent details. Applicants should choose the Course Location “Dublin”, Course Preference “Software Development” dropdown and input “Salesforce Provisioning Analyst” in the “What area of IT are you particularly interested in” field.

Provisioning Analyst

As an Apprentice in the Business Technology (BT) Provisioning team, you will primarily focus on asset management, with a secondary focus on new hire client provisioning, end-of-life swaps, and the secure disposal of assets. In this role, the right person will exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to meet all SLA’s outlined for each service.

The hire will work alongside a team based onsite in Dublin Ireland and globally. Participating in building our team culture and supporting our Ohana. You will maintain in-depth knowledge of all desktop systems, applications, and technologies.

Role:

● Ability to provide outstanding customer service in all aspects of the role, New Hires, End of Life Swaps, Break/Fix, Repairs, and Asset returns

● Hardware provisioning, imaging, troubleshooting, for laptops (Apple, Dell & HP), desktops (HP)

● TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally

● Troubleshooting of provisioning issues related to client builds

● Understanding and adhering to security policies and corporate best practices

● Document case status and provide updates to management and end-users

● Develop, document, and maintain standard operating procedures, best practices and customer service guidelines

● Work with HAM, Techforce (Helpdesk), Infrastructure Operations, Systems Engineering, IT NOC, Security, and other teams to identify and resolve escalations and optimize processes

What are we looking for?

We are looking to hire individuals that have a demonstrable desire towards continuous learning, resilience to overcome an obstacle with a positive attitude and a passion for understanding technology.

Below are some of the skills we expect Provisioning Apprentices to demonstrate:

● Partnering with senior members of the team to learn new skills, ask for help, and escalate as needed

● Ability to work in a fast-paced queue of provisioning requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

● Current knowledge of PC, Mac and Linux, hardware/software and general technology trends

● Excellent verbal and written technical documentation skills

● Strong research and problem-solving abilities are required

● Must be self-motivated and able to work in a fast-paced environment

Techforce Analyst Apprenticeship - Dublin

Applicants must make their application on FIT.ie. It is imperative that applicants select the correct programme choice on the FIT application portal when completing the application and filling out their pertinent details. Applicants should choose the Course Location “Dublin”, Course Preference “Software Development” dropdown and input “Salesforce Techforce Analyst” in the “What area of IT are you particularly interested in” field.

Techforce Analyst Apprenticeship

As an Apprentice in the Business Technology (BT) Techforce team, you will join our onsite and global colleagues, participate in building our team culture and support our employees. You will provide remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. You will also assist in application support issues, such as access provisioning and various app configuration changes.

Our ideal candidate will exhibit a high level of professionalism in providing excellent customer service and exercising sound judgement to provide timely resolution of problems. You will be required to maintain in-depth knowledge of all desktop systems, applications, and technologies.

What are we looking for?

We are looking to hire individuals that have a demonstrable desire towards continuous learning, resilience to overcome an obstacle with a positive attitude and a passion for understanding technology.

Below are some of the skills we expect Techforce Analyst Apprentices to demonstrate:

● Capacity to provide outstanding customer service to Salesforce employees.

● Work in a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

● Current working knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends.

● Willingness to learn how to troubleshoot a variety of applications (Microsoft Office, Gapps, Browsers, Salesforce.com, etc.).

● Motivation to develop an understanding of Audio Visual equipment and collaboration tools.

● Motivation to develop basic knowledge of TCP/IP networking support and troubleshooting.

● Learn, understand and adhere to security policies and corporate best practices.

● Ability to partner with senior members of the team to learn new skills, ask for help, and escalate as needed.

Local Training Initiative Coordinator - Ballina

Working Hours:

39 hours per week. The typical working day is 8.30am – 5.00 pm but the post holder will be required to work outside normal working hours (i.e. evenings and weekends) on occasion. Occasionally the post holder may be requested to attend and work from the FIT head office in Glasnevin.

Employer Profile:

FIT’s mission is to promote an inclusive Smart Economy by creating a fast track to marketable technical skills for those most vulnerable to sustained long term unemployment. It is the primary industry skills development initiative in Ireland. In collaboration with Mayo, Sligo and Leitrim Education and Training Board, FIT is currently seeking an appointment to lead the implementation and day-to-day coordination of an innovative (LTI) Local Training Initiative Programme, which will be located in Ballina Co.Mayo.

Role Outline & Context:

This LTI programme aims to provide its learners with the opportunity to engage in accredited training relating to advanced manufacturing, also identifying progression routes into further training, education, and employment options available to them. The LTI Coordinator will assist in developing and day-to-day implementation of the LTI programme in consultation with all stakeholders. The LTI Coordinator will assist with QQI and City and Guilds accreditation and will deliver programme elements to intake groups to include modules relating to manufacturing and transversal skills development.

Duties and Responsibilities:

• Co-ordination of a full-time LTI programme,
• Co-ordinate the promotion and recruitment of participants for the programme,
• Co-ordinate the testing, selection, and registration of learners with MSLETB,
• Responsible for the welfare of and ongoing support to learners to ensure they benefit from and successfully complete the programme,
• Design and evaluate training provision,
• Plan for the accreditation of the LTI modules,
• Hold regular meetings with the Assistant Co-ordinator to develop ongoing work plans/ schedules to ensure smooth management of the project,
• Provide individual support and evaluation to all learners,
• Evaluate learners progress with regular group and individual sessions,
• Develop individual learning plans with learners and facilitate progression to other forms of training, education, or employment,
• Comply with all MSLETB and FIT quality assurance requirements,
• Source, supervise, and monitor external tutors,
• To deliver mandatory QQI and City and Guilds training modules, including technical, employability, work experience, and soft skills modules.

Local Training Initiative Assistant Coordinator - Ballina

Working Hours:

Employer Profile:

FIT’s mission is to promote an inclusive Smart Economy by creating a fast track to marketable technical skills for those most vulnerable to sustained long term unemployment. It is the primary industry skills development initiative in Ireland. In collaboration with Mayo, Sligo and Leitrim Education and Training Board, FIT is currently seeking an appointment to assist the implementation and day-to-day coordination of an innovative (LTI) Local Training Initiative Programme, which will be located in Ballina Co.Mayo.

Role Outline & Context:

This LTI programme aims to provide its learners with the opportunity to engage in accredited training relating to advanced manufacturing, also identifying progression routes into further training, education, and employment options available to them. The LTI Assistant Coordinator will assist in developing and day-to-day implementation of the LTI programme in consultation with all stakeholders. The LTI Assistant Coordinator will assist with QQI and City and Guilds accreditation and will deliver programme elements to intake groups to include modules relating to manufacturing and transversal skills development.

Duties and Responsibilities:

• Assist in the running of full-time LTI project,
• Assist in coordinating the learners’ registration with ETB,
• Assist in the design, delivery, and evaluation of modules for the LTI,
• Assist in the planning and execution of accreditation of the LTI modules,
• Hands-on delivery of training QQI and City and Guilds modules at level 4
• Provide individual support and evaluation to all course participants,
• Support the evaluation of learners progress with regular group and individual sessions,
• Develop individual learning plans with learners and facilitate progression to other forms of training, education, or employment,
• Assist with the compliance of all FIT and MSLETB requirements,
• Assist in the production and retention of all project records in accordance with the requirements of FIT and MSLETB,
• Monitor, record, and report course participants’ attendance to ETB weekly,
• Implement Health and Safety procedures as per current legislation.

Local Training Initiative Assistant Coordinator - Dunshaughlin

Working Hours:

Employer Profile:

FIT’s mission is to promote an inclusive Smart Economy by creating a fast track to marketable technical skills for those most vulnerable to sustained long term unemployment. It is the primary industry skills development initiative in Ireland. In collaboration with Louth and Meath Education and Training Board, FIT is currently seeking an appointment to assist the implementation of the day-to-day coordination of an innovative (LTI) Local Training Initiative Programme, which will be located in Dunshaughlin Co.Meath.

Role Outline & Context:

This LTI programme aims to provide its learners with the opportunity to engage in accredited training relating to ICT or advanced manufacturing, also identifying progression routes into further training, education, and employment options available to them. The LTI Assistant Coordinator will assist in developing and day-to-day implementation of the LTI programme in consultation with all stakeholders. The LTI Assistant Coordinator will assist with QQI and City and Guilds accreditation and will deliver programme elements to intake groups to include modules relating to ICT and transversal skills development.

Duties and Responsibilities:

1. Assist in the running of full-time LTI project,
2. Assist in coordinating the learners’ registration with ETB,
3. Assist in the design, delivery, and evaluation of modules for the LTI,
4. Assist in the planning and execution of accreditation of the LTI modules,
5. Hands-on delivery of training QQI and City and Guilds modules at level 4,
6. Provide individual support and evaluation to all course participants,
7. Support the evaluation of learners progress with regular group and individual sessions,
8. Develop individual learning plans with learners and facilitate progression to other forms of training, education, or employment,
9. Assist with the compliance of all FIT and LMETB requirements,
10. Assist in the production and retention of all project records in accordance with the requirements of FIT and LMETB,
11. Monitor, record, and report course participants’ attendance to ETB weekly,
12. Implement Health and Safety procedures as per current legislation.

Get in touch

If you have any questions or just want more information send us a message. We’d love to hear from you.

Simply fill out the form or call us at:
+353 1 882 5570 (Dublin)
or +353 21 242 8755 (Cork).