IT Support Specialist – Kildare

Programme
IT Support Specialist

Award
Comptia Network+

Location
Kildare

Duration
45 Weeks – Starting 07/11/2016

Course Aims


The aim of the programme is to provide learners with the skills, knowledge and competency in
installing and maintaining core hardware and operating systems. Learners will acquire the
knowledge and skills needed to install, configure and troubleshoot topologies, protocols and
standards, network implementation and network support. The course will aim to develop learners
technical ability, skills, attitudes, personal effectiveness and job seeking skills.

Modules


  • INDUCTION State the planned outcomes and the conditions attached to attendance on the course; apply good safety, health and hygiene practices; state the basic principle involved in environmental issues and explain the meaning of equal opportunities.
  • COMPTIA A+ 220 901 - Explain the fundamentals of PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.
  • COMPTIA A+ 220 902 - Install and configure PC operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.
  • COMPTIA NETWORK + 2015 N10-006 - Manage, maintain, troubleshoot, install and configure basic network infrastructure having studied networking concepts, network installation and configuration, network media and topologies, network management and network security. Also included are emerging technologies such as unified communications, mobile, cloud, and virtualisation technologies.
  • IT SUPPORT SPECIALIST PRACTICAL APPLICATION - Install, configure and troubleshoot Windows Operating Systems using various windows Applications. Install and maintain core hardware and operating systems. Install, configure and troubleshoot topologies, protocols and standards and provide network implementation and network support services to the IT Support Sector.
  • NETWORK MAPPING - Create professional diagrams to simplify complex information with updated shapes, collaboration tools and data-linked diagrams.
  • IT SUPPORT SPECIALIST COMMUNICATIONS - Communicate effectively within a team environment.
  • CAREER PLANNING AND JOB SEEKING SKILLS - Plan and achieve realistic work goals

Requirements


  • Education: No formal educational attainment required. Enthusiastic with a strong work ethic. Aptitude Assessments may be used to determine suitability
  • Aptitude: Must be numerate and literate. Good learning skills desirable. Interest in computers. Ability to absorb product knowledge
  • Previous Experience: No previous experience required.