Kerry CFE – Reception and Customer Care – Level 5

Programme
Reception and Customer Care - Level 5

Award
QQI Level 5 Certificate in Office Administration (5M1997)

Location
Kerry CFE

Duration
1 Year

Course Aims


This course will equip you with the skills required to be a competent front line representative across a wide range of organisations with an emphasis on you becoming customer focused. These soft skills will be developed in addition to the necessary computer and administrative expertise essential for office careers. The qualification will assist you when seeking employment on reception desks, in customer service departments as well as equipping you to work in general office administration. The course will also provide an alternative access route to several Higher Certificate, Ordinary and Honours Degrees at Institutes of Technology and Universities.

Progression to Further Education & Higher Education

Graduates may progress within KCFE to the Level 6 Advanced Certificate in Administration/Office Management. Alternatively, graduates can compete for places on a range of Higher Certificate and Degree programmes in third level institutions.

Employment Prospects

Hotel Reception Desks, Customer Service Representative, Customer Care and Support, Telesales Agent, Call Centre Operator, Receptionist, Office Administration etc. Examples of employers may include Vodafone, Three, FEXCO, Call Centres, Hotels, etc.

Modules


  • Reception & Front Line Office Skills
  • Information and Administration
  • Text Production/Typing
  • Customer Service
  • Database Methods
  • Spreadsheet Methods
  • Word Processing
  • Work Experience

Requirements


• Leaving Certificate, LCVP, LCA or a Level 4 certificate

• or have reached the age of 18

• Mature student If the criteria above does not apply, you will be called for an information interview to secure a place on the programme.