Bray – Open for applications

Programme
Contact Centre Operations

Award
QQI Code EWK62 (Level 5)

Location
Bray, Co Wicklow

Duration
38 Weeks - Starting 04/04/2016

Course Aims


The aim of this programme is to enable the learner to acquire the requisite knowledge skill and competence to work independently and under supervision using a range of personal and technical skills and handling customer queries and issues in a range of customer contact centre settings. On successful completion of the programme learners may progress into higher education and training or employment.

Modules



  • Career Planning & Job Seeking Skills
  • Contact Centre Skills - 5N1361
  • Customer Service - 5N0972
  • Induction - Common Awards
  • Work Practice - Contact Centre Operations 5N1433F

Requirements


  • Applicants must have reached the current statutory school leaving age.
  • Applicants should have achieved a minimum of a FETAC Level 4 Award or equivalent.
  • Good numerical and communication skills are essential, including verbal and written command of the English language.